SHIPPING & DELIVERY
Generally, you should receive your product within 2-3 business days once your order is confirmed. You will receive a confirmation of shipment by email once your order is processed. Please note that we do not ship on weekends or holidays.
We determine the shipping charges based on the item and account shipping address. Prior to checkout, each order confirmation page displays product availability and order total based on location.
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment and will include tracking information for your package. Please note that we do not ship on weekends or holidays. You can check your order status in the My Account page, contact Customer Care at 1-347-271-9638 or email us and a Representative will assist you.
Order tracking is available for most orders; however, this may vary depending on your location. Please note that tracking information availability may vary depending on the carrier that services your area.
To track the status of your order, log in to your Romainternationalproducts.com account to view your order status. Please remember that when you log in, you will be asked for a shipping address even though you are only looking up information. Then click on My Account in the upper right corner of any Roma International Products page to access the tracking information.
If you would like to ship to another address, log in to Romainternationalproducts.com and enter the address where you will be shipping. At this time, orders cannot be split to ship to more than one address at a time. To ship to multiple addresses, you will need to place a separate order for each delivery address.
*We are not responsible for packages sent to residential addresses.
If you need to return a product to Roma International Products, please contact Customer Care at 1-347-271-9638 or email us for the appropriate return procedure. Returns are accepted on saleable, unopened, unused products within 20 days of purchase with the original packing slip or invoice.
Customers returning products by mail will be responsible for all costs related to the return process. Your refund minus shipping and handling will be credited back to your original payment method once the return has been received and processed.
The following types of product are not accepted for return:
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
- Liquid form Products: hair shampoo, hair creams and masks, developers (peroxides), hair sprays.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
- Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.